Refund Policy

Last Updated: January 1, 2025

1. Service Satisfaction Policy

We are committed to providing high-quality small engine repair services. If you are not satisfied with our work, please contact us within 7 days of pickup to discuss your concerns.

2. Diagnostic Fee Policy

3. Repair Service Refunds

Full Refund Situations

You may be eligible for a full refund in these circumstances:

• Work was not performed as agreed upon
• Equipment was damaged due to our negligence
• Repair failed within 7 days due to our workmanship
• We cannot complete the repair as estimated

Partial Refund Situations

Partial refunds may be considered for:

• Service delays beyond our estimated timeframe
• Minor issues with completed work that can be corrected
• Customer dissatisfaction with non-essential service aspects

4. Non-Refundable Services

5. Warranty Coverage

Our 90-day warranty covers:

• Defects in our workmanship
• Failure of parts we installed
• Issues directly related to our repair work

Warranty repairs are provided at no charge and do not require a refund process.

6. Refund Process

How to Request a Refund

Refund Timeline

• Cash payments: Immediate refund upon approval
• Check payments: 3-5 business days after approval
• Credit card payments: 5-7 business days to appear on statement

7. Cancellation Policy

Before Work Begins

• Full refund of any payments (minus diagnostic fee if inspection completed)
• No cancellation fees
• Equipment can be picked up immediately

After Work Has Started

• Charges apply for work completed and parts used
• Unused parts may be returned for credit
• Labor charges are prorated based on work completed

8. Dispute Resolution

If you're not satisfied with our refund decision, we encourage you to:

• Speak with our manager to review your case
• Provide additional documentation if available
• Allow us to attempt a repair solution before seeking a refund

9. Contact Information for Refunds